Privacy Policiy

1. Who we are

This is the privacy statement of Braemar Frankland Ltd.

This privacy statement explains how we collect and use personal information about you.

2. What personal information we collect

The type of information we collect from you will vary depending upon the services you engage us to deliver. The personal information may include your:

Name
address
telephone number
email address
Unique Tax Reference (UTR) number
National Insurance number
Bank account details
Proof of identity

3. Where we collect personal information from

We obtain personal information about you when you contact or engage us to deliver our services. This may include handover information from previous agents. We may also obtain personal information when you visit our website.

4. How we use your personal information

We may use your personal information to:

deliver services and meet legal responsibilities
verify identity where this is required
communicate by post, email or telephone
understand needs and how they may be met
maintain records
process financial transactions
prevent and detect crime, fraud or corruption

5. Who we share your personal information with

We will not sell or rent your information to third parties.

Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

We may pass your information to our third party service providers, agents, and subcontractors and other associated organisations for the purposes of completing tasks and providing services to you. When we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure.

We will not release your personal information to third parties unless you have either requested that we do so, or it is required to complete a task requested by you, or we are required to do so by law, for example, by a court order or for the purposes of crime prevention and detection, fraud or corruption.

6. How long we retain your personal information for

We retain personal data to provide our services, stay in contact with you and to comply with applicable laws, regulations and professional obligations that we are subject to. We retain personal data for 7 years unless a different time frame applies because of business need or specific legal, regulatory or contractual requirements, in which case we retain personal data in accordance with these uses.

We will dispose of personal data in a secure manner when we no longer need it.

7. How do I change my Cookies settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit or .

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer’s website.

We are planning to enhance our cookie tool to allow users to more easily change their cookie settings after their initial choice.

8. Holding personal information outside the EEA

We store personal data on servers located in the European Economic Area (EEA).

We may sometimes use third party data processors that are located outside of the EEA. Where we transfer any personal data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the General Data Protection Regulation.

9. Your rights

Access to your information
You have the right to request a copy of the personal information about you that we hold.

Correcting your information
We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information
You have the right to ask us to delete personal information about you where:

You consider that we no longer require the information for the purposes for which it was obtained.
We are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below.
You have validly objected to our use of your personal information – see Objecting to how we may use your information below.
Our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information
You have the right at any time to require us to stop using your personal information for direct marketing purposes. In addition, where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Restricting how we may use your information
In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where this is no longer a basis for using your personal information but you don’t want us to delete the data. Where this right to validly is exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent using your information
Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given. Please contact us in any of the ways set out in the Contact information and further advice section if you wish to exercise any of these rights.

10. Changes to our privacy statement

We keep this privacy statement under regular review and will place any updates on our website. Paper copies of the privacy statement may also be obtained by contacting us at the address below.

This privacy statement was last updated on 4 March 2021.

11. Contact information and further advice

Braemar Frankland Ltd
Restdale House
32/33 Foregate Street
Worcester
England, WR1 1EE

Telephone – 01905 886444
Website – www.braemarfrankland.co.uk

12. Complaints

We seek to resolve directly all complaints about how we handle personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

Information Commissioner’s Office

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – 0303 123 1113 (local rate) or 01625 545 745
Website – https://ico.org.uk/concerns